{
  "fields": [{"id":"_id","type":"int"},{"id":"TAHUN","type":"int4"},{"id":"KATEGORI","type":"text"},{"id":"TINGKATKEPUASAN","type":"text"},{"id":"PRESENTASE","type":"text"}],
  "records": [
    [1,2021,"Waktu Tunggu Pelayanan","Sangat Memuaskan","68,8%"],
    [2,2021,"Keramahan Petugas Security","Sangat Memuaskan","62,5%"],
    [3,2021,"Kejelasan Petugas Dalam Memberikan Keterangan","Sangat Memuaskan","93,8%"],
    [4,2021,"Kecepatan Respon Terhadap Kebutuhan Pelanggan","Sangat Memuaskan","87,5%"],
    [5,2021,"Keramahan Petugas Data Centre","Sangat Memuaskan","93,8%"],
    [6,2021,"Ketepatan Waktu Persiapan Pemasangan Peralatan Data Centre","Sangat Memuaskan","68,8%"],
    [7,2021,"Kebersihan Ruang Server","Sangat Memuaskan","81,3%"],
    [8,2021,"Kemudahan Menyampaikan Keluhan","Sangat Memuaskan","93,8%"],
    [9,2021,"Penanganan Terhadap Keluhan Yang Disampaikan","Sangat Memuaskan","81,3%"],
    [10,2021,"Waktu Tunggu Pelayanan","Memuaskan","31,3%"],
    [11,2021,"Keramahan Petugas Security","Memuaskan","37,5%"],
    [12,2021,"Kejelasan Petugas Dalam Memberikan Keterangan","Memuaskan","6,3%"],
    [13,2021,"Kecepatan Respon Terhadap Kebutuhan Pelanggan","Memuaskan","12,5%"],
    [14,2021,"Keramahan Petugas Data Centre","Memuaskan","6,3%"],
    [15,2021,"Ketepatan Waktu Persiapan Pemasangan Peralatan Data Centre","Memuaskan","31,3%"],
    [16,2021,"Kebersihan Ruang Server","Memuaskan","18,8%"],
    [17,2021,"Kemudahan Menyampaikan Keluhan","Memuaskan","6,3%"],
    [18,2021,"Penanganan Terhadap Keluhan Yang Disampaikan","Memuaskan","18,8%"],
    [19,2023,"Keramahan Petugas Security","Memuaskan","72.2"],
    [20,2023,"Kebersihan Ruang Server","Memuaskan","55.6"],
    [21,2023,"Penanganan Terhadap Keluhan Yang Disampaikan","Sangat Memuaskan","22.2"],
    [22,2023,"Kecepatan Respon Terhadap Kebutuhan Pelanggan","Sangat Memuaskan","33.3"],
    [23,2023,"Ketepatan Waktu Persiapan Pemasangan Peralatan Data Centre","Sangat Memuaskan","27.8"],
    [24,2023,"Keramahan Petugas Security","Sangat Memuaskan","27.8"],
    [25,2023,"Keramahan Petugas Data Centre","Sangat Memuaskan","44.4"],
    [26,2023,"Kebersihan Ruang Server","Sangat Memuaskan","44.4"],
    [27,2023,"Penanganan Terhadap Keluhan Yang Disampaikan","Memuaskan","77.8"],
    [28,2023,"Waktu Tunggu Pelayanan","Memuaskan","66.7"],
    [29,2023,"Kemudahan Menyampaikan Keluhan","Memuaskan","61.1"],
    [30,2023,"Ketepatan Waktu Persiapan Pemasangan Peralatan Data Centre","Memuaskan","72.2"],
    [31,2023,"Kejelasan Petugas Dalam Memberikan Keterangan","Memuaskan","61.1"],
    [32,2023,"Kecepatan Respon Terhadap Kebutuhan Pelanggan","Memuaskan","66.7"],
    [33,2023,"Keramahan Petugas Data Centre","Memuaskan","55.6"],
    [34,2023,"Kejelasan Petugas Dalam Memberikan Keterangan","Sangat Memuaskan","38.9"],
    [35,2023,"Kemudahan Menyampaikan Keluhan","Sangat Memuaskan","38.9"],
    [36,2023,"Waktu Tunggu Pelayanan","Sangat Memuaskan","33.3"],
    [37,2024,"Keramahan Petugas Security","Memuaskan","48.5"],
    [38,2024,"Ketepatan Waktu Persiapan Pemasangan Peralatan Data Centre","Memuaskan","51.5"],
    [39,2024,"Keramahan Petugas Data Centre","Sangat Memuaskan","63.6"],
    [40,2024,"Kebersihan Ruang Server","Memuaskan","33.3"],
    [41,2024,"Penanganan Terhadap Keluhan Yang Disampaikan","Sangat Memuaskan","51.5"],
    [42,2024,"Penanganan Terhadap Keluhan Yang Disampaikan","Memuaskan","48.5"],
    [43,2024,"Kemudahan Menyampaikan Keluhan","Memuaskan","33.3"],
    [44,2024,"Waktu Tunggu Pelayanan","Sangat Memuaskan","48.5"],
    [45,2024,"Waktu Tunggu Pelayanan","Memuaskan","51.5"],
    [46,2024,"Keramahan Petugas Security","Sangat Memuaskan","51.5"],
    [47,2024,"Kejelasan Petugas Dalam Memberikan Keterangan","Sangat Memuaskan","54.5"],
    [48,2024,"Kecepatan Respon Terhadap Kebutuhan Pelanggan","Sangat Memuaskan","54.5"],
    [49,2024,"Kebersihan Ruang Server","Sangat Memuaskan","66.7"],
    [50,2024,"Kejelasan Petugas Dalam Memberikan Keterangan","Memuaskan","45.5"],
    [51,2024,"Kemudahan Menyampaikan Keluhan","Sangat Memuaskan","60.6"],
    [52,2024,"Ketepatan Waktu Persiapan Pemasangan Peralatan Data Centre","Sangat Memuaskan","48.5"],
    [53,2024,"Keramahan Petugas Data Centre","Memuaskan","36.4"],
    [54,2024,"Kecepatan Respon Terhadap Kebutuhan Pelanggan","Memuaskan","45.5"],
    [55,2025,"Kesediaan petugas dalam membantu dan memberikan solusi yang dibutuhkan pengguna","Sangat Puas","57.1"],
    [56,2025,"Kemudahan berkomunikasi dan berkoordinasi dengan petugas Data Center","Sangat Puas","64.3"],
    [57,2025," Ketersediaan (uptime) layanan Data Center dalam mendukung operasional sistem","Sangat Puas","64.3"],
    [58,2025,"Stabilitas layanan Data Center selama digunakan","Sangat Puas","57.1"],
    [59,2025,"Ketepatan waktu penyelesaian layanan sesuai komitmen/SLA","Sangat Puas","57.1"],
    [60,2025,"Tingkat kepuasan Anda secara keseluruhan terhadap layanan Data Cente","Sangat Puas","64.3"],
    [61,2025,"Kompetensi teknis petugas Data Center dalam menangani permasalahan","Sangat Puas","50"],
    [62,2025,"Keamanan data dan sistem yang dikelola oleh Data Center","Puas","57.1"],
    [63,2025,"Kejelasan prosedur dan alur layanan Data Center","Puas","50"],
    [64,2025,"Ketersediaan dokumentasi, informasi, dan panduan layanan","Puas","50"],
    [65,2025,"Kecepatan respon petugas dalam menindaklanjuti gangguan atau permintaan layanan","Sangat Puas","57.1"]
]}